{"id":8465,"date":"2021-11-05T08:12:21","date_gmt":"2021-11-05T08:12:21","guid":{"rendered":"\/\/www.thebeach-tulum.com\/?page_id=8465"},"modified":"2023-01-30T09:49:03","modified_gmt":"2023-01-30T09:49:03","slug":"information-covid-19-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.thebeach-tulum.com\/pt-br\/information-covid-19-and-cancellation-policy\/","title":{"rendered":"Information COVID-19 and Cancellation Policy"},"content":{"rendered":"<div class=\"gb-container gb-container-6f7dd219 bt-hero\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-1c149b36 bt-hero__image\"><div class=\"gb-inside-container\">\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1798\" height=\"1200\" src=\"https:https:https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1.jpg\" alt=\"\" class=\"wp-image-4040\" srcset=\"https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1.jpg 1798w, https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1-300x200.jpg 300w, https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1-768x513.jpg 768w, https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1-1600x1068.jpg 1600w, https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1-1536x1025.jpg 1536w, https:\/\/www.thebeach-tulum.com\/wp-content\/uploads\/2021\/10\/faq_1-1024x683.jpg 1024w\" sizes=\"(max-width: 1798px) 100vw, 1798px\" \/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"yoast-breadcrumbs bt-gutter--left\"><span><span><a href=\"https:\/\/www.thebeach-tulum.com\/pt-br\/home-2-2-2\/\">Home<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\">Information COVID-19 and Cancellation Policy<\/span><\/span><\/div>\n\n\n<h1 class=\"gb-headline gb-headline-ccc93845 gb-headline-text bt-gutter--left\">Information COVID-19 and Cancellation Policy<\/h1>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-047e9928 bt-gutter\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-5d725c83 bt-columns--two\"><div class=\"gb-inside-container\">\n\n<p class=\"wp-block-paragraph\">Dear Guests,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">we hope you and your loved ones are all well, and ready to come back to beautiful Tulum, we would like to share some information on the Hotel\u2019s Covid testing and safety procedures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We are aware that travelling during this period may require Covid-19 testing before you return to your country. Booking it in advance you now have the opportunity to take a test at the Hotel.<br>A doctor will test you and results are available within 24\/36 hours. Please contact us for detailed information,&nbsp;pricing and timing.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Beach Tulum is a small boutique hotel with only 28 rooms, all beachfront and wide set. We have always been able to guarantee our guests\u2019 privacy, tranquility and distancing as all rooms have a private terrace or patio with a private plunge pool or hot tub, so guests can enjoy their personal space. Each room also has a private beach bed assigned on our large beach, and that also has always guaranteed privacy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our restaurants have never offered buffet meals, all service is \u00e0 la carte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All common areas, as in true Caribbean style are open aired, from the lobby, the bar and restaurant to room access. However, to ensure both our guest\u2019s and staff\u2019s safety and health we have implemented a few procedures:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In order to speed up check-in procedures, we will email you prior to arrival and ask you information necessary to check in. This is optional: if you prefer not to send information over email, you will not have to<\/li>\n\n\n\n<li>Guest\u2019s luggage is sanitized before checking in<\/li>\n\n\n\n<li>Guest\u2019s temperature is taken at check in with a contactless thermometer<\/li>\n\n\n\n<li>Hand sanitizer is available in all common areas and in each room<\/li>\n\n\n\n<li>Bicycles are sanitized each time they are returned<\/li>\n\n\n\n<li>Gym access is limited, training slots can be booked at front desk. The gym equipment is sanitized after each training session<\/li>\n\n\n\n<li>Although our Yoga palapa is big and mats are well spaced out, Yoga classes have an attendance limit. Personal mats in each room.<\/li>\n\n\n\n<li>Tables at both restaurants are distanced and service provided at the table only<\/li>\n\n\n\n<li>Access to the garden Hot tub is limited to 4 people at a time<\/li>\n\n\n\n<li>Ground transportation booked through the hotel ensures safety health procedures, as each vehicle is sanitized after use<\/li>\n\n\n\n<li>All our staff members are checked daily for symptoms<\/li>\n\n\n\n<li>All staff members are wearing face masks and keeping a safe distance from guests and will avoid unnecessary contact. Our Mexican hospitality remains the same, only from a distance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>BOOKING AND CANCELLATION POLICIES&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although travel has resumed, we have kept some flexibility to our policies.&nbsp; All guests with existing reservations that experience a complete lock down in their own country will be able to reschedule their stay dates with no cancellation policy fee applied, as we have done so far. For all other guests who experience delays, flight cancellations or who decide they feel safer to reschedule, we are happy to offer a credit if the room is resold. We however always strongly advise you to purchase a&nbsp;<strong>travel insurance<\/strong>&nbsp;for your trip. Our Booking office is open and available to help you reschedule according to your needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please kindly note that the rate for the new booking will be adjusted according to your new travel dates, offers available and depending on the chosen seasonal rate.&nbsp; The existing credit will be applied to the new rate.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For new bookings, please check our web page for flexible cancellation policies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us at&nbsp;<a href=\"mailto:info@thebeach-tulum.com\">info@thebeach-tulum.com<\/a>, or call us at + 52 1 984&nbsp; 1579645 or through our toll free +1 8552465575.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions, just email us. We are ready to welcome you back to paradise in safety!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00a1Hasta pronto!<\/strong><\/p>\n\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-070d2851 bt-tripadvisor-block\"><div class=\"gb-inside-container\">\n\n<div style=\"width:166px;margin: 0 auto;\"><div id=\"TA_tchotel941\" class=\"TA_tchotel\"><ul id=\"LnbgHoH\" class=\"TA_links egGC2Y\"><li id=\"z1XaoGBv\" class=\"bK012uAA7osq\"><a target=\"_blank\" href=\"https:\/\/www.tripadvisor.com\/Hotel_Review-g23240074-d3979959-Reviews-The_Beach_Tulum_Hotel-Tulum_Beach_Tulum_Yucatan_Peninsula.html\"><img decoding=\"async\" src=\"https:\/\/static.tacdn.com\/img2\/travelers_choice\/widgets\/tchotel_bob_2025_L.png\" alt=\"Tripadvisor\" class=\"false\" id=\"false\"\/><\/a><\/li><\/ul><\/div><script async src=\"https:\/\/www.jscache.com\/wejs?wtype=tchotel&amp;uniq=941&amp;locationId=3979959&amp;lang=en_US&amp;year=2025&amp;display_version=2\" data-loadtrk onload=\"this.loadtrk=true\"><\/script><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><a class=\"bt-button--line\" rel=\"noopener\" href=\"https:\/\/www.tripadvisor.com\/Hotel_Review-g23240074-d3979959-Reviews-The_Beach_Tulum_Hotel-Tulum_Beach_Tulum_Yucatan_Peninsula.html\" target=\"_blank\">Encontrar no Tripadvisor<\/a><\/p>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Information COVID-19 and Cancellation Policy Dear Guests, we hope you and your loved ones are all well, and ready to come back to beautiful Tulum, we would like to share some information on the Hotel\u2019s Covid testing and safety procedures. We are aware that travelling during this period may require Covid-19 testing before you return [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":130,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-8465","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Information COVID-19 and Cancellation Policy | The Beach Tulum Hotel<\/title>\n<meta name=\"description\" content=\"Traveling may require Covid-19 testing before you return to your country. 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