Here is a little information you may require before your arrival. If you have further questions, don't hesistate to reach out to us!

Our front desk is open from 7 am – 11 pm; outside these hours, front desk is watched by our Night Guard. Please notify us in advance if you are checking in /out outside our front desk hours.

Check-in time is 3 pm and check-out time is at noon.
We can store your luggage if you arrive early or if you leave after check-out time and would like to stay a couple of more hours on the beach.
In this case, you will be able to take a shower and change in our lobby bathroom.
Please note late check outs are always subject to availability and have to be confirmed with concierge.

Your room balance is due upon arrival; in case you arrive after 11 pm, check-in registration will be the following morning.
We accept cash payment in Mexican Pesos or US dollars, or credit card: Visa, Master Card, Amex.
Please note, we ask all our guests for a credit card deposit for incidentals which will be released at check out.

Charges like food and drinks from Ziggy’s, Fresco’s or Caracol can be put on your room and paid at check-out. Restaurant tickets need to be signed by you each time you would like to put a charge on your room.

The Hotel generates its own electricity on-site and we provide our guests with 24-hour electricity. For this reason, we invite guests to switch off lights, AC and all electronic devices when leaving the room to save energy.

All our rooms have air-conditioning.

Tulum beach area is not appointed with a power grid or landlines, water or gas pipes. We generate our own electricity and refill our water and gas tanks. Wifi reception is best at the lobby or restaurant. Therefore, the best way to contact us is via email.

Yes, The Beach Tulum is an adult only Hotel, you have to be 18 years old to be checked in. All our rooms are designed for double occupancy (king-size bed).

Pets are not allowed on the premises. Mexican law forbids pets on the beach.

We accept cash and credit cards in Mexican Pesos and US Dollars. Most of the shops and restaurants accept both. However, it is recommended to carry smaller amounts of cash as many local restaurants and businesses often have no change available.
You find several ATMs located on the beach and in town.

Tipping is optional but very common and highly appreciated by the whole staff.
Please contact us at concierge@thebeach-tulum.com if you would like to have some examples on how to tip correctly.

Our concierge team will help arrange for the transfer from Cancun airport to Tulum. Here is the link to our website with all information: Airport transfer.

A taxi from our Hotel to town costs approx.  8 USD for (one way).
If you are planning on an excursion we can arrange a day-taxi for you. Please contact our concierge team for more information: concierge@thebeach-tulum.com.

Bring sunblock and insect repellent. Please use only biodegradable sun block and insect repellent when visiting the famous and unique Cenotes, lagoons or the nearby Sian Ka’an biosphere.
Also, bring a torch with you as Tulum beach area is off the power grid and there are no street lights.
Don’t forget a camera to take amazing pictures, bathing suit / bikini and very casual clothing.
Tulum’s restaurants and bars have no dress code, everything is very relaxed.

Every time is special in Tulum but there are of course months with more sunshine than others. Please visit our blog post on “when is the best time to visit Tulum”: Best Time to visit Tulum.

Rainy season begins June 1st and ends October 31st. However the months with more rainfall are narrowed to September and October.
During these months it can rain all night with sunny days. However, when there is a tropical storm in the area it can also rain during the day.
As these months are usually very hot, the rain is often a refreshing change to cool off the temperature.
Also, the more it rains the less the risk of Hurricane formation.

All rooms are appointed with a safe, we highly recommend our guests to store all valuable items and important documents in there.

We recommend it to all our guests to avoid the inconvenience of flight delays or cancellations, especially during rainy and hurricane season.
Your travel insurance should also cover you in case of illness or accident and theft.

There are several ATMs located both in town and along the beach. We suggest using the ATMs that are affiliated with actual banks located in Tulum town or in the two large supermarkets.
We advise you to notify your bank and credit card providers that you will be traveling to Mexico to avoid any complications you may have when using your card abroad.

For the past three years, the coasts of the Caribbean have been hit by the arrival of seaweed, an environmental problem that has been affecting the beaches of many countries. This usually happens more during the summer months.

Our hotel has a full team of people who collect the seaweed early in the morning and we are equipped with carts that remove it from the beach. Some days we manage to have the beach ready early on the morning; other days, depending on the current, the seaweed just keeps coming in.

On such days, we encourage our guests to take the opportunity to visit the area, there are so many sights to see in our beautiful paradise. Swim in cenotes, visit archaeological sites, grab a bike and explore Tulum, visit the Sian Ka’an Biosphere, take a boat trip and see dolphins in their habitat, travel to Holbox and swim with the sea’s gentle giants, whale sharks. Just ask our front desk team – they have an endless list of things for you to try. All concierge teams along the coast have a network where they share news of clean beaches every morning. We have it covered!

If you want to stay in the hotel and enjoy a day of relax, you can enjoy our beautiful swimming pool, or enjoy drinks in your very own beachfront private refreshing tub.

On a positive note, the Government and local authorities are investing on ways to deter the arrival of seaweed and in August they will place the first barrier to try and keep it away from the shore.

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