Frequently Asked Questions
Here is some information that may be useful before your arrival. If you have other questions, please don’t hesitate to contact us.
Our front desk is open from 7 am – 11 pm; outside these hours, front desk is watched by our Night Guard. Please notify us in advance if you are checking in /out outside our front desk hours.
Check-in time is 3 pm and check-out time is at noon.
We can store your luggage if you arrive early or if you leave after check-out time and would like to stay a couple of more hours on the beach.
In this case, you will be able to take a shower and change in our lobby bathroom.
Please note late check outs are always subject to availability and have to be confirmed with concierge.
Room balance payment deadline depends on the rate plan you chose. Please check your confirmation email for details.
Please note, at check in we ask all our guests for a credit card deposit for incidentals which will be released at check out. In case you arrive after 11 pm, check-in registration will be the following morning.
In house, we accept cash payment in Mexican Pesos or US dollars, or credit card: Visa, Master Card, Amex.
Charges like food and drinks from Ziggy’s, Fresco’s or Caracol can be put on your room and paid at check-out. Restaurant tickets need to be signed by you each time you would like to put a charge on your room.
Breakfast is included daily from 7 to 11 am at Ziggy’s or Fresco’s.
If you prefer you can also order room service. Breakfast is à la carte, off the menu. Included 2 hot drinks, 2 cold drinks, 2 food options per person.
Yes, we are among the few hotels connected to the electricity grid. We put a special focus on energy and therefore invite our guests to always remember to turn off lights and any electronic device when leaving the room.
Electricity is 110V, we have power adapter plugs in case you need them.
All our rooms have 24/7 air-conditioning.
The hotel is connected with fibre optic, and the whole property has full coverage. There are times in high season, when all guests are connected that it can get slow.
Yes, all rooms are equipped with a minibar. Complimentary non alcoholic drinks and snacks, refilled daily.
No, we do not have a Tv. We offer a TV free experience as we want guests to fully enjoy every moment in our beautiful natural paradise.
All rooms are appointed with a safe, we highly recommend our guests to store all valuable items and important documents in there.
The Beach Tulum is an adult only Hotel, you have to be 18 years old to be checked in. All our rooms are designed for double occupancy (king-size bed).
Our Naj Naay Spa offers treatments and massages and a humid area circuit including hot and cold pools, Sauna, Turkish bath and Scottish shower. Please check our online menus here to see full services. Hotel guests only.
Yes, we have a small gym with air conditioning, private access guaranteed by booking your training slot at front desk.
We also have daily yoga classes in our Yoga shala every morning at 9 am, complimentary for all our guests.
In order to guarantee all our guest’s privacy, relaxation and security, no outside guests are allowed in the hotel or rooms. Access is allowed only to registered guests staying with us. You are welcome to meet your guests at one of our two restaurants.
Pets are not allowed on the premises. Mexican law forbids pets on the beach.
We accept cash and credit cards in Mexican Pesos and US Dollars. Most of the shops and restaurants accept both. However, it is recommended to carry smaller amounts of cash as many local restaurants and businesses often have no change available.
Tipping is optional but very common and highly appreciated by the whole staff.
Please contact us at firstname.lastname@example.org if you would like to have some examples on how to tip correctly.
Our concierge team will help arrange for the transfer from Cancun airport to Tulum. Here is the link to our website with all information: Airport transfer.
If you are planning to drive to Tulum, we have complimentary parking available. However, parking slots are very limited so please get in touch with us beforehand to inquire about parking space during your travel dates.
A taxi from our Hotel to town costs approx. 20 USD for (one way).
If you are planning on an excursion we can arrange a day-taxi for you. Please contact our concierge team for more information: email@example.com.
Bring sunblock and insect repellent. Please use only biodegradable sun block and insect repellent when visiting the famous and unique Cenotes, lagoons or the nearby Sian Ka’an biosphere.
Also, bring a torch with you as Tulum beach area is off the power grid and there are no street lights.
Don’t forget a camera to take amazing pictures, bathing suit / bikini and very casual clothing.
Most of Tulum’s restaurants are on the beach and laid back; however, there are a few venues which might require a dress code. Before booking them, check with their staff.
Every time is special in Tulum but there are of course months with more sunshine than others. Please visit our blog post on “when is the best time to visit Tulum”: Best Time to visit Tulum.
Rainy season begins June 1st and ends October 31st. However the months with more rainfall are narrowed to September and October.
During these months it can rain all night with sunny days. However, when there is a tropical storm in the area it can also rain during the day.
As these months are usually very hot, the rain is often a refreshing change to cool off the temperature.
Also, the more it rains the less the risk of Hurricane formation.
In order to have a stress free vacation, we recommend it to all our guests in case you need to cancel, postpone your visit or check out early, but also to avoid the inconvenience of flight delays or cancellations, especially during rainy and hurricane season.
Your travel insurance should also cover you in case of illness, accident or theft.
There are several ATMs located both in town and along the beach. We suggest using the ATMs that are affiliated with actual banks located in Tulum town or in the two large supermarkets.
We advise you to notify your bank and credit card providers that you will be traveling to Mexico to avoid any complications you may have when using your card abroad.
For the past four years, the coasts of the Caribbean have been hit by the arrival of seaweed, an environmental problem that has been affecting the beaches of many countries. This usually happens more during the summer months.
Our hotel has a full team of people who collect the seaweed early in the morning and we are equipped with carts that remove it from the beach. Some days we manage to have the beach ready early on the morning; other days, depending on the current, the seaweed just keeps coming in.
On such days, we encourage our guests to take the opportunity to visit the area, there are so many sights to see in our beautiful paradise. Swim in cenotes, visit archaeological sites, grab a bike and explore Tulum, visit the Sian Ka’an Biosphere, take a boat trip and see dolphins in their habitat, travel to Holbox and swim with the sea’s gentle giants, whale sharks. Just ask our front desk team – they have an endless list of things for you to try. All concierge teams along the coast have a network where they share news of clean beaches every morning. We have it covered!
If you want to stay in the hotel and enjoy a day of relax, you can enjoy our beautiful swimming pool, or enjoy drinks in your very own beachfront private refreshing tub.
Please check our social media channels – all photos on Instagram are posted on the day they are taken, so you will know how the beach looks. In case we do not post on a specific day and you want real time information, please email us and we will let you know how the beach looks, although seaweed moves constantly.
We are right in the middle of the beach hotel strip. Tulum, from a laid back beach destination only in the last few years has become very popular worldwide as a fun place to be and to be seen. New restaurants, beach clubs and bars have been opening so music and sounds are carried by the wind.
While we at The Beach Tulum have a no music, no party policy, many places in Tulum don’t. Weekends in general as well as New year’s to mid-January are a period of parties in Tulum, so you should consider visiting in other months in case you want to experience complete silence.
While everything is open in Tulum, hotels and restaurants still follow strict procedures in order to ensure everyone’s safety.
Please take into account that Tulum’s bars and restaurants operating hours may vary, so make sure you check before booking a night out.
We are aware that travelling during this period may require Covid-19 testing before you return to your country. We offer to set it up for our guests staying at the hotel. Please book in advance so we can confirm your appointment promptly.
A doctor will test you and results are available within 24/36 hours. Please contact us for detailed information, pricing and timing at firstname.lastname@example.org.