Frequently Asked Questions
Helpful Information Before Your Arrival
Explore important details to prepare for your stay at The Beach Tulum. If you have any other questions, feel free to contact us anytime.
Yes, The Beach Tulum is a beachfront hotel. All rooms face our 90-meter private beach, where each guest is assigned a private beach bed.
Yes, The Beach Tulum is an adults-only hotel for guests aged 18 and over. This ensures a peaceful and relaxing environment throughout your stay. All our rooms are designed for double occupancy (king-size bed).
Yes, our exclusive 90-meter beachfront is reserved for hotel guests only. Each room includes private, assigned beach beds, ensuring a serene and personalized experience just steps from the Caribbean Sea.
The Beach Tulum offers three beachfront room types, all steps from the beach:
Junior Suite
Our most spacious option, the Junior Suite features direct access to the hotel’s main pool and a private terrace with a plunge pool. Enjoy breathtaking ocean views from your terrace or the comfort of your bed, just moments away from the beach.
Rooftop Room
Located on the first floor, the Rooftop Room provides unparalleled privacy with a furnished terrace overlooking the beach and a private rooftop terrace. Relax in your hot tub, lounge on comfortable sofas, and enjoy sunbathing by day or stargazing by night.
Deluxe Room
The Deluxe Room offers panoramic ocean views, stunning sunrises, and a private deck with a pool—perfect for peaceful moments and ultimate relaxation by the beach
Yes, a daily à la carte breakfast is included for all registered guests and is served at Fresco’s or Ziggy’s.
If you prefer you can also order room service. Breakfast is à la carte, off the menu.
Yes, private airport transfers from Cancun Intl. or Tulum Intl. airport can be arranged through our concierge team. Please contact us at info@thebeach-tulum.com for details and booking. Here is the link to our dedicated page with all information: Airport transfer.
Yes, complimentary high-speed Wi-Fi is available throughout the property, including rooms, restaurants, and beach areas. The hotel is connected with fibre optic, and the whole property has full coverage. There are times in high season, when all guests are connected that it can get slow.
Yes, The Beach Tulum features two serene winding river-style pools—perfect for relaxing on windy days or when seaweed conditions affect the beach. These tranquil pools offer a refreshing alternative to the ocean while maintaining the resort’s signature peaceful ambiance. Guests staying in our Junior Suites enjoy direct access to the main pool, complete with a private sun bed for added comfort.
Yes, all rooms at The Beach Tulum are equipped with 24/7 air conditioning to ensure your comfort throughout your stay. Whether you’re relaxing in your room during the day or sleeping at night, you’ll enjoy a cool, refreshing environment—perfect after a day in the Tulum sun.
Yes, our on-site Naj Naay Spa offers massages, beauty treatments and a hydrotherapy circuit including hot and cold pools, Sauna, Turkish bath and Scottish shower.
Our daily yoga morning sessions are also available and complimentary for all guests.
The Beach Tulum offers two exceptional onsite restaurants featuring fresh ingredients and authentic flavors:
Ziggy Restaurant serves the finest international cuisine with a Mexican twist. Enjoy freshly caught local seafood and premium cuts of meat expertly grilled on an open-view grill. The menu focuses on delicious organic food designed to delight both the eyes and the taste buds.
Fresco’s is your go-to spot for health-conscious meals, offering vibrant breakfasts, lunches, and casual dinners. With a creative menu full of colorful flavors and textures, Fresco’s caters to various dietary needs, including gluten-free, dairy-free, vegetarian, and vegan options. Experience wholesome, flavorful cuisine made to nourish your body and soul.
Yes, Fresco’s Restaurant at The Beach Tulum specializes in fresh, organic cuisine tailored to a variety of dietary needs. We proudly offer gluten-free, vegetarian, and vegan options for breakfast, lunch, and dinner. Every dish is crafted to be as nourishing as it is delicious—perfect for health-conscious guests seeking flavor and wellness in every bite.
Yes, The Beach Tulum offers complimentary room service during limited hours. Enjoy delicious meals and refreshing drinks delivered directly to your beachfront room, all with no additional service charge.
Yes, all beachfront rooms feature both a Nespresso machine and a traditional percolator with complimentary organic coffee from Chiapas, refilled daily. Enjoy the morning coffee experience comfortably and conveniently from your room, with a stunning beachfront view.
All rooms at The Beach Tulum feature a fully stocked minibar. Guests enjoy complimentary non-alcoholic beverages and snacks, which are refilled daily as part of your stay—perfect for relaxing in your room or by your private beach bed.
All rooms at The Beach Tulum are equipped with a personal, computer-sized safe. We highly recommend that guests store their valuables and important documents securely inside the safe during their stay.
At The Beach Tulum, we offer a TV-free experience to encourage guests to fully disconnect and immerse themselves in the beauty of Tulum’s natural surroundings. Our peaceful beachfront setting is designed for relaxation, wellness, and mindful moments—without the distractions of screens.
Yes, The Beach Tulum offers a variety of fitness options for guests. We have a small, air-conditioned gym with private access—simply book your training slot at the front desk for a personalized workout experience.
We also offer daily complimentary yoga classes held in our serene Yoga Shala every morning at 9:00 AM, allowing guests to start their day with movement and mindfulness just steps from the beach.
Yes, we offer complimentary parking for guests who plan to drive to Tulum. Please note that parking spaces are limited, so we recommend contacting us in advance to check availability for your travel dates and secure your spot.
Yes, we offer a specially curated 5-course candlelit dinner for two, served by a personal butler on your room balcony or the beach. Includes a glass of Champagne, a bottle of Mexican wine, personalized flower and candle decorations, and tailored menu options for dietary needs. Ideal for proposals, anniversaries, or a special night under the stars.
Yes, our dedicated team specializes in beachfront weddings and vow renewals with stunning ocean views. Our tailor-made wedding packages are fully customizable and include venue setup, personalized planning, catering, floral décor, and more—designed to create your perfect day in paradise.
Explore our wedding albums and options here: The Beach Tulum Weddings for inspiration and details.
Check-in is from 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request and based on availability.
Our front desk is open from 7 am – 11 pm; outside these hours, front desk is watched by our Night Guard. Please notify us in advance if you are checking in /out outside our front desk hours.
The payment deadline for your room balance depends on the rate plan you selected—please refer to your confirmation email for specific details.
At check-in, we require a credit card deposit to cover any incidentals; this deposit will be released at check-out. For guests arriving after 11 PM, check-in registration will take place the following morning.
During your stay, we accept payments in cash (Mexican Pesos or US dollars) and by credit card including Visa, MasterCard, and American Express.
Yes, food and drink charges from our restaurants—Ziggy’s, Fresco’s, and Caracol—can be conveniently added to your room bill and settled at check-out. Each time you wish to charge to your room, you will be asked to sign the restaurant ticket to authorize the expense.
For the privacy and safety of our guests, only registered guests are allowed on the property. Solo travelers may invite a guest, but they must check in at the front desk. You are welcome to meet your guests at one of our two restaurants.
Tipping is optional, but it is very common and greatly appreciated by our staff at The Beach Tulum. If you’re unsure about tipping etiquette or would like examples of typical gratuities, feel free to reach out to us at guestrelations@thebeach-tulum.com—we’re happy to guide you
Yes, we highly recommend that all guests purchase travel insurance for a stress-free vacation. Travel insurance can protect you in case you need to cancel, postpone, or cut your stay short, and it also helps cover inconveniences like flight delays or cancellations—especially important during Tulum’s rainy and hurricane seasons.
Your travel insurance should also provide coverage for illness, accidents, or theft while traveling.
Please note, during hurricane season, weather-related disruptions are unpredictable. The hotel cannot be held liable for such events. Refunds or credits will only be issued if state authorities officially order an evacuation for the area.
Yes, outside vendors providing services not offered directly by the hotel—such as photo sessions, makeup, and hairstyling—are allowed access to The Beach Tulum and our private beach. A $50 USD fee applies for vendor access.
Guests who book these services independently must provide the vendor’s name in advance, and vendors are required to register at the front desk upon arrival. To ensure privacy and comfort for all guests, vendor access is limited in number.
Please contact our Concierge team via email to register your vendor before their visit.
We recommend bringing biodegradable sunblock and insect repellent to protect both yourself and the environment, especially when visiting nearby cenotes, lagoons, or the Sian Ka’an Biosphere Reserve. A torch or flashlight is useful, as the Tulum beach area has limited street lighting. Don’t forget your camera for capturing beautiful moments, along with swimwear and casual, comfortable clothing. While most Tulum restaurants are laid-back and beach-friendly, some venues may have a dress code—check ahead before booking.
Unfortunately, pets are not allowed on the hotel premises. Additionally, Mexican law prohibits pets on the beach, so we kindly ask guests to respect this policy for the comfort and safety of all.
ATMs are available both in Tulum town and along the beach area. For security and reliability, we recommend using ATMs affiliated with established banks in town or those located inside the two large supermarkets.
To avoid any issues when using your card abroad, please notify your bank and credit card providers before traveling to Mexico.
Yes, we accept both cash and credit card payments in Mexican Pesos and US Dollars. Most shops and restaurants in Tulum also accept both currencies. However, we recommend carrying smaller amounts of cash, as some local businesses may have limited change available.
A taxi from The Beach Tulum to downtown Tulum typically costs around $50 USD one way. Taxi rates are set by local drivers and may vary. If you’re planning an excursion, we can arrange a day taxi for you. Please contact our concierge team at concierge@thebeach-tulum.com for more details and bookings.
Tulum is beautiful year-round, but some months offer more sunshine and better weather. For detailed information on the best time to visit Tulum, please check our blog post: Best Time to Visit Tulum.
Hurricane season in Tulum runs from June 1st to October 31st, with the highest rainfall typically occurring in September and October. During these months, it may rain heavily at night with sunny days in between. Tropical storms can bring rain during the day as well.
Despite the rain, temperatures remain hot, and the rainfall often provides a refreshing break. Interestingly, increased rain can reduce the risk of hurricane formation.
We strongly recommend purchasing travel insurance during hurricane season, as hurricanes are unpredictable. Please note, the hotel cannot be held responsible for weather-related disruptions. Refunds or credits will only be issued if official evacuation orders are given by state authorities.
The Beach Tulum is located in the heart of Tulum’s vibrant beach hotel strip. While the area has transformed from a laid-back beach destination to a popular hotspot with new restaurants, beach clubs, and bars, some noise from nearby venues may carry on the breeze.
At The Beach Tulum, we maintain a strict no music, no party policy to ensure a peaceful atmosphere for our guests. However, surrounding venues may host events, especially on weekends and during peak times like New Year’s through mid-January.
If you’re seeking complete quiet and seclusion, we recommend planning your stay during the less busy months when Tulum is more tranquil.
In recent years, the Caribbean coast, including Tulum, has experienced seasonal seaweed (sargassum) arrivals, especially during the summer months. This environmental issue affects many beaches in the region.
At The Beach Tulum, we have a dedicated team that clears seaweed early each morning, using carts to keep our private 90-meter beach as clean as possible. While some days the beach is perfectly clear early on, on others, seaweed can continue to wash ashore depending on ocean currents.
On days when seaweed is present, we encourage guests to explore Tulum’s many attractions — swim in nearby cenotes, visit archaeological sites, bike around town, explore the Sian Ka’an Biosphere, or take boat trips to see dolphins and whale sharks. Our concierge team is happy to provide recommendations and real-time updates on clean beaches nearby, as they coordinate with local networks daily.
If you prefer to stay onsite, relax at our beautiful swimming pool or enjoy drinks in your private beachfront plunge pool.
For the latest beach conditions, check our social media channels where we post daily photos. If you need real-time information, please email us directly, and we’ll update you on the current state of the beach. Seaweed movement varies daily, but we strive to maintain a clean, enjoyable beachfront for all guests.
While online booking platforms offer convenience, we advise caution when booking through third-party websites. If a rate seems too good to be true, it may be a scam. For the best and most secure rates, we recommend booking directly with The Beach Tulum.
If you find a lower rate elsewhere and are unsure about its legitimacy, please contact us via email before making any payments. Unfortunately, we are often unaware of fraudulent listings until affected guests notify us.
